We offer standard shipping to all of our clients. If ordering a personalized label with your branding the completion of your order can take approximately 1-2 weeks for creation of the label with your logo, having it approved by you and sending the label to be professionally made (all labels are waterproof and contain a safety seal). If ordering Crushed Aftercare branding, your order will be packed and shipped when ready, usually within 1-2 weeks.
We ship all of our orders using Canada post. If you choose, a tracking number, insurance, and signature request will be added for an additional $10 fee. Not all delivered packages are able to use the tracking feature. If you do not purchase this option we cannot be responsible for any lost packages. Delays in delivery may occur that are beyond our control due to weather and holiday times. We pride ourselves on our efficiency in processing orders and we do send out a confirmation email once your order is shipped out.
Due to the nature of skin care products we are not able to take back products for return. We cannot guarantee once they have left our facility that they have not been opened and therefore cannot be reused. We ensure that our products are put together with care so that they are in excellent condition upon arrival.
If there is an issue with your order please contact us within 24 hours to discuss the matter. Our company is an honest and transparent business so please contact us with any questions or concerns and we will be happy to take the time to answer. We only want the best for our clients and understand that you do too!
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